Return and Refund Policy

Coffee Returns

Coffee purchases cannot be returned at this time. If there is physical damage to the package or you feel it is unsafe to consume, please reach out to our customer service team for a resolution (replacement of the same blend or of equal or lesser value). If you require further assistance, please email standyourgroundcoffeeco@gmail.com.

Printify’s Return/Refund Policy

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note

Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Refund Policy

We stand by the quality of our products and want to ensure your satisfaction. Here’s what you need to know about our refund policy:

• Lost or Stolen Packages: If your package is lost or stolen, please contact us within 7 days of the expected delivery date. We will investigate the issue and provide a full refund if the package is confirmed to be lost or stolen.
• Order Issues: For any other issues with your order, such as incorrect items or product defects, please reach out to our customer service team within 14 days of receiving your order. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund based on the nature of the problem.

How to Request a Refund:

1. Contact Us: Email our customer service team at support@standyourgroundscoffee.com with your order number and a brief description of the issue.
2. Provide Details: For lost or stolen packages, include your tracking number and any relevant information regarding the issue.
3. Resolution: Our team will review your request and respond within 3-5 business days with the next steps.

We are committed to providing excellent service and appreciate your understanding as we work to ensure that your experience with Stand Your Grounds Coffee is positive. If you have any questions or need further assistance, please don’t hesitate to reach out.

Thank you for choosing Stand Your Grounds Coffee!